Answers every call, triages the emergency, qualifies the job, books it, and texts your on-call tech — in English or French, around the clock.
In the trades, a missed call doesn't wait around — it phones the next contractor on Google. Crewline picks up before that happens.
Every call answered — including 2 a.m. Sunday, mid-storm, or while you're soldering.
It hears “Bonjour” or “Hello” and stays in that language for the whole call.
The address, unit type, severity and photos are already in your CRM.
Not voicemail. Not an answering service that takes a message and calls you back. It decides, it books, it dispatches.
Active leak, gas smell, no heat in January, sewage backup: escalate now. Dripping tap: Tuesday at 10.
The address first, every time. Then: gas or electric? What floor? Shingles or flat membrane? Your questions, your order — and no technical advice to the customer.
An emergency is transferred live to the on-call tech, with the summary and address texted at the same moment. Non-urgent calls go on the calendar instead.
Two emergencies and a booking. The agent answers, takes the address, then transfers if it's urgent or puts it on the calendar if it isn't. The summary at the bottom is exactly what lands in your CRM.
You keep your existing number. We forward it to a local line — 416, 905, 514, 450 — and Crewline answers there. No new app for your techs, nothing to reprint on your truck.
Crewline drops the call summary, the customer and the appointment into the tools you already run. No new dashboard to babysit.
Don't see yours? If your software has an API or takes Zapier or Make, we wire it during setup.
We're not going to quote you an industry statistic. Put your own numbers in and see what missed calls cost you a month.
Every call contains a name, an address and a phone number — personal information under the law. Crewline is built around that fact.
Explicit consent announced at the top of the call, collection limited to what the job needs, deletion on request, and a named privacy officer on file.
Recordings and transcripts handled under PIPEDA's ten principles, with a written retention policy you can hand to a customer who asks.
Transcripts and recordings stored in Canadian data centres. You have a real answer when a customer asks where their information goes.
Transcripts purge after 30 days unless you save one. Less data kept is less exposure for you.
The recording notice is given in French to a French-speaking caller. An English-only notice doesn't protect you in Quebec.
Your calls are never used to train public models. If you leave, you leave with your data and your transcripts.
The full detail — providers, processing outside Quebec, retention, your rights — is in the privacy policy.
Less than a human answering service, and it doesn't just hand you a message to call back.
+ $399 one-time setup · + $0.29 per call minute
I set your agent up myself: your triage questions, your on-call rotation, your CRM. You point your evening calls at it for two weeks. If it doesn't book you work, you pay nothing and we shut the line off.
Limited spots — I'm only onboarding a handful a month right now.
Ask for a spotNo, and you'll hear it before you pay anything. It talks and listens at the same time, handles interruptions, and never reads out a touch-tone menu. Book a demo and call it yourself — that's the only proof that counts.
No, never, and that's deliberate. It answers, takes the address and the details, then transfers an emergency to the on-call tech or puts the appointment on the calendar. It will not tell a customer where to shut a valve, what to unplug, or how to restart a furnace. Advice like that over the phone is your liability, not a feature.
It doesn't guess. It says a tech will confirm, takes the details and texts you. For emergencies it can transfer the call straight to your cell while the customer is still on the line.
No. You keep your number and forward it to Crewline — all the time, or only after hours and when the line is busy. Your call, and you can switch it off any time.
Yes. A caller who says “la fournaise part pas” or “ça coule dans le sous-sol” is understood, and the agent answers in the same register. The scripts are written in Quebec French, not run through a translator by a US vendor.
Usually 48 hours. We do a 30-minute call on your triage questions and on-call rotation, I build it, you test it, then you forward your line.
It won't take card numbers over the phone — that's needless risk for you and the customer. It texts a payment link instead when you want a deposit before the visit.
Book 20 minutes. I'll let you hear your own agent, in English and in French, before you decide anything.