Talk to Remy. Right now.

No form, no sales call first. Talk to him the way one of your customers would. He answers in English or French — try switching language mid-call.

He thinks he's answering for “Northline HVAC”

A made-up HVAC contractor, for the demo. On your line it would be your company name, your triage questions and your on-call rotation.

Things worth trying

“There's water coming through my kitchen ceiling” — watch him treat it as an emergency.
“Bonjour, ma fournaise part pas” — he stays in French for the rest of the call.
Pretend to sell him Google SEO. He hangs up, politely.
Ask him what a repair costs. He refuses to invent a number.

Demo only. He's wired to a test calendar, not a real one. Nothing you say here books a job, and no texts go out.